JABAL, Abdul Hamid Ma'rifatullah; DARMAWAN, Armin. Evaluation of Service Quality on Customer Satisfaction at YZ Bookstore through the Customer Satisfaction Index, Importance Performance Analysis, and Potential Gain in Customer Value. Jurnal Media Teknik dan Sistem Industri, [S. l.], v. 10, n. 2, p. 172–185, 2026. Disponível em: https://jurnal.unsur.ac.id/index.php/jmtsi/article/view/5855. Acesso em: 22 oct. 2026.